Privacy Policy

Scope of this policy

This policy applies to the Solutions in Pain website. It describes website information practices and is separate from the Notice of Privacy Practices, which explains how the practice may use and disclose protected health information under HIPAA.

Information entered on a public website is not automatically protected health information under HIPAA. If the practice receives information in connection with care or payment, other privacy obligations may also apply.

Information we collect

The information collected depends on how you use the site.

• Information you choose to submit in an appointment request, such as your name, phone number, email address, preferred location or timing, reason for the request, message, and any file you choose to upload.
• Basic technical and security information that a website host or server may receive, such as IP address, browser or device type, requested pages, date and time, referring page, and error or security events.
• Limited interaction information when measurement is configured, such as page type, page slug, content family, device category, location page viewed, and navigation or call-to-action interactions. The theme is designed not to send form entries or URL query strings as analytics event data.

How information is used

• To respond to appointment and contact requests and provide requested patient-access services.
• To operate, secure, diagnose, maintain, and improve the website.
• To understand aggregate use of pages and navigation when a measurement service is enabled.
• To comply with applicable law, enforce site terms, and protect patients, the practice, and others.

Cookies and measurement

The site and its WordPress or form-service components may use cookies or similar storage that are necessary for security, form handling, preferences, and core operation. Optional measurement tools may also use browser storage when they are configured and permitted.

The current theme keeps measurement disabled unless a valid server-side measurement identifier is configured. When enabled, its event design excludes form contents and URL query strings. Browser controls can limit cookies, although doing so may affect site features.

Service providers and external destinations

Solutions in Pain may use service providers that support website hosting, security, forms, communications, measurement, patient portal access, payments, maps, and reviews. They may process information for the services they provide and under their own terms and privacy notices where applicable.

The site links to external patient portal, payment, Google Maps, and Google review destinations. Following one of those links takes you to another service. Review that service’s privacy practices before providing information.

Solutions in Pain does not state that website information is sold. Information may be disclosed when required by law or reasonably necessary to protect rights, safety, security, and site integrity.

Security and retention

Reasonable administrative, technical, and organizational safeguards are used for website information. No website, transmission method, or storage system can be guaranteed completely secure.

Information is retained for as long as reasonably needed to respond to requests, provide services, maintain security and business records, meet legal obligations, and resolve disputes. Retention can vary by the type of information and the system involved.

Your choices and policy changes

You may contact the practice about website information you submitted. You may also use browser controls for cookies and choose not to use optional website forms; telephone access remains available.

This policy may be updated as the website, services, or legal requirements change. The review date identifies the current version.